--- title: "ALERTS (This function is subject to a separate order)" slug: "alerts-this-function-is-subject-to-a-separate-order-1-1-1" updated: 2024-08-20T13:54:46Z published: 2024-08-20T13:54:46Z canonical: "support.keypro.fi/alerts-this-function-is-subject-to-a-separate-order-1-1-1" excludeFromSearch: true excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://support.keypro.fi/llms.txt > Use this file to discover all available pages before exploring further. # ALERTS (This function is subject to a separate order) Click **Alerts**![C:\Users\saju-1\Pictures\icons\feed_error.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-2fi31ce1.png)to open a separate form that is used for managing the affected areas and alerts. On the form, you can specify and save information on future construction, distribution breaks, and other disruptions, as well as their start and end times. The form is used to record information about the category and status of the alert and the network type. The form can be used to determine the number of customers affected by the alert. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-1q5xgsq8.png) Click **Clear![C:\Users\saju-1\Pictures\icons\page_white.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-ezbdej4c.png)**to clear the form of all information. ## Creating alerts 1. Create a new message or search for an existing message template, as instructed in the [Creating new messages and templates](/docs/alerts-this-function-is-subject-to-a-separate-order-1-1-1#_Uuden_viestin_ja) chapter. 2. Complete more specific information in the **Details** section of the alert. This section is discussed in the [Details](/docs/alerts-this-function-is-subject-to-a-separate-order-1-1-1#_Tiedot) chapter. 3. Complete the location information for the alert, as instructed in the [Locations](/docs/alerts-this-function-is-subject-to-a-separate-order-1-1-1#_Sijainnit) chapter. 4. Click![C:\Users\saju-1\Pictures\icons\save_old.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-ri709mgj.png)**Save** in the bottom left corner to save the new alert. 5. The alerts that you create can be viewed on the **Announcements** tab. ### Creating new messages and templates You can complete the alert text in the **Description** section of the alert. Information can be provided in Finnish, English, and Swedish, as the public alert information website supports these languages. **Note!** A description in Finnish is also copied to the fields for texts in English and Swedish. You can also translate the text into those languages. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-u0ojjwpi.png) 1. **Enter the alert title.** This field is optional. 2. **Type a description** in the fields below the headings. You cannot save the form without completing the Description field. If you do not want to save the message template continue to the [Details](/docs/alerts-this-function-is-subject-to-a-separate-order-1-1-1#_H%C3%A4iri%C3%B6n_tiedot) section without saving the form. **OR:** To save a new template, name the template and click **Save![C:\Users\saju-1\Pictures\icons\save_old.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-gxczpy2y.png)**: ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-y04cktdz.png) **Note!** In the **Private** field, you can enter organisation-internal information related to the alert. The contents of this field are not published to customers. ### Details The **Details** section is used for providing more detailed information on the alert. **Begin date/time + buffer** and **End date/time + buffer:** Specify the start and end dates of the alert using the calendar and time menus in the top section. If you tick the checkboxes **Pre-start enabled** and **Post-end enabled**, the lower date and time fields will also be activated. Enabling pre-start means that you inform customers in advance of any disruptions, construction, or planned interruptions. In addition, you can inform customers after a disruption by selecting the Post-end enabled checkbox, in which case the alert will be displayed for the period you define. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-1uddz5dp.png) **Alert category and Alert type** Select either **Fault**, **Ground works,** or **Planned works** as the alert category. In addition, select the network type that the alert is related to: ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-df2pnyay.png) **Alert status** Specify the alert status: **New/Planned**, **In progress,** or **Resolved**: **![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-jq0w5g50.png)** Alerts with the status **Open** and **In progress** are displayed on the map. Alerts with the status **Resolved** are not displayed on the map. ### **Other details** Use the **Other details** section on the alert form to provide more detailed information : In the **Affected** field, specify the number of **customers** who will be affected by the construction, disruption, or planned interruption. The **Show** checkbox determines whether or not the information is published in the alert. The **Create URL** checkbox creates a link to the alert for the notification. The link allows customers to see the alert text and maps on a separate alert information website. For further information on alerts, please see the [Notifications on disruptions](/docs/alerts-this-function-is-subject-to-a-separate-order-1-1-1#_H%C3%A4iri%C3%B6tilanteesta_tiedottaminen) chapter. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-k369vqfo.png) ### Locations Use the **Locations** section to define the location of the disruption, construction, or planned interruption on the map. Open the **Locations** menu from the bottom-right corner of the Alert form. In the picture, both a point and polygon location have been defined for the alert, with the polygon being selected. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-mi6uq3e7.png) **Point![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-qkwd47kl.png):** Click on the map to add a point-type location for the alert within your operational area. You can add several points. **Polygon![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-9ksnrkyt.png):** Click on the map to add a polygon-type location for the alert within your operational area. You can add several polygons. **Pick![pick_window_area](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-tnwnplx2.png):** Pick an existing area geometry from the map. **None** menu: - **None**: Alerts are not displayed on the map. - **Active**: Active alerts are displayed on the map. - **All**: All alerts that have been created are displayed on the map. You can **modify**![C:\Users\saju-1\Pictures\icons\chart_line_edit.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-dg0g26wz.png) a location, **locate** ![C:\Users\saju-1\Pictures\icons\arrow_inout.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-5rk5v79k.png)it, or **delete**![C:\Users\saju-1\Pictures\icons\delete.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-azhig6o8.png) it. ## Editing and deleting templates 1. **Choose** a template from the drop-down menu based on its description:![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695292494062.png) 2. Click **Apply![C:\Users\saju-1\Pictures\icons\apply.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-vmm74kuq.png)**to have the template information completed in the fields below for you to edit. **OR:** Click **Delete**![C:\Users\saju-1\Pictures\icons\delete.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-cp72ne1q.png)to delete the template. ## Saved alerts The alerts are stored on the **Announcements** tab. The table presents the alert description, category, type, status, begin date, end date, and the date the alert was updated. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-hkr63ktd.png) Each category **type** (fault/ground works/planned interruption) may be assigned a background color that is used when displaying the information on the alert information map. Similarly, the alert state (open/in progress/resolved) can be assigned a color that is also used when displaying information on the alert information map. ### Edit alert Select the alert you want to edit and click **Edit alert![C:\Users\saju-1\Pictures\icons\monitor_edit.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-1dnuqpte.png)**. The warning will open on a separate **Edit alert** tab, where you can edit the information. When you are ready, click **Save**![C:\Users\saju-1\Pictures\icons\save_old.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-grum6vq2.png)to save changes. ### Deleting alerts Select the alert(s) you want to delete. Click **Delete ![C:\Users\saju-1\Pictures\icons\delete.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-p4o5cezx.png)**. The program will ask you to confirm the deletion. ### New URL You can **create a new URL** for one or several alerts. Use the Shift or Ctrl key to select the alert rows for which you want to create a new URL. Then click ![C:\Users\saju-1\Pictures\icons\add.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-5468be3h.png)**New URL**. This is a useful function when you want to link more than one alert so that they are available through the same link. ### Linking You can add additional alerts to the selected alert link. In the Links section, click the link to which you want to add existing alerts. Use the Shift or Ctrl key to select from the Alerts list the alerts that you want to link. Click **Link![C:\Users\saju-1\Pictures\icons\link_go.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-2zhb9t2l.png)**. ### Unlink If you have created a link to an alert and want to remove it, click **Unlink**![C:\Users\saju-1\Pictures\icons\link_delete.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-9xdyaqf4.png). If the function is not available, the alert has no linking. ### Links section In the **Links** section, you can see the alert links, the number of alerts, and the dates for alert updates. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-iofgstkd.png) **Delete**Select a link and click **Delete![C:\Users\saju-1\Pictures\icons\delete.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-zqcvlci9.png)**to delete the link. The program will ask you to confirm the deletion. After the deletion of the link, the alert will no longer be displayed on the public alert information website. **Filtered**Use the **Filtered** menu to select whether the **Links** section displays only the link for the selected alert (**Filtered**) or the links of all alerts (**All**). ## Quick buttons on the form The quick buttons in the top-right corner of the **Alerts**![C:\Users\saju-1\Pictures\icons\feed_error.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-2fi31ce1.png)form include the following functions: You can minimise the form to the **Favorites** bar by clicking ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-7nfaophb.png). The **Reload config**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-079shygq.png)button is useful when the **Alerts![C:\Users\saju-1\Pictures\icons\feed_error.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-2fi31ce1.png)**form cannot connect to a server. In this case, you can see the ![C:\Users\saju-1\Pictures\icons\not_available.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-yt5s5fyr.png) symbol in the top-left corner of the form. The settings have been reloaded when you can see the symbol ![C:\Users\saju-1\Pictures\icons\accept.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-o2z6nq9p.png). The **Zoom to operational area**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-eupoy8ui.png)button centers the map to your operational area. Click **Show tenant URL![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-621g4l1s.png)** to open an alert map, which displays all alerts with the status **Open** and **In progress**. Click![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-bwhx3br0.png)to **close** the form. ## Sharing information concerning disruptions The **Alerts** tool is linked to a separate public website on which the actual information sharing takes place. The link to the **Alert information website** can be published on the websites of operators. Alerts can be customer- and operator-specific with information including the affected services, the start time, the estimated repair time, the affected area, and phone numbers for on-call technical support. An example of a public alert information website. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/other-tools-image-deck23w6.png) Customers located in the affected areas can also be informed by using **text messages**, which can include a link to the alert information website. Further information is available in the [Linking alert information sites to text messages](/kb/docs/keysms-this-function-is-subject-to-a-separate-order-1-1-1) chapter. ##