---
title: "Customer"
slug: "customer-1-1"
updated: 2024-03-26T10:45:37Z
published: 2024-04-25T04:59:53Z
canonical: "support.keypro.fi/customer-1-1"
excludeFromSearch: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.keypro.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer

Customer information is added and viewed on the **Customer**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-hxghl2a8.png)form. In the KeyNet tools, click Customer to open the Customer form. There are also other ways to access this form: click Customers in the tools on the Cable form; open it from the Device database section on the Telecom premises form; or click Pick customer user_add on the Circuit form (Circuit).

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695288252733.png)

On the **Customer**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-hxghl2a8.png)form you can enter information on a new customer or retrieve customer information to the form in the same way as you would retrieve information to any other form. The **Customer**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-hxghl2a8.png)form consists of **Customer** **information**, **Addresses**, **Billing information**, **Contact persons**, **Comments**, and **Circuits**. The **Billing information** and **Comments** sections are hidden, and you can open them by clicking ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-81drvsy9.png). Enter the information or retrieve the required **customer information** to the form. Click ![add_address](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-48r5m9on.png) **Add** to open the **Address** form for adding an **address**. The functions of the **Address** form are introduced in the chapter [Address](/docs/customer-1-1#_Osoite). You can add an address to the **B****illing information** section in the same way. Do not forget to enter the **name** of the billed party.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-f3vfbq3v.png)

## Customer’s circuits

The **Circuits** section on the Customer form displays the circuits that have been created for the customer. Click a row in the **Circuit section** with the right mouse button to open the **Circuit** or **Address** form, or to **highlight** a route on the map. You can sort circuits based on the columns: click the column you want to use for sorting the circuits.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-fc6jfms6.png)

On some forms, you can add **information on the customer**. Click ![add](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-i3ydnglp.png) or ![customers](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-mssjgmsz.png) to add information on such forms. You can transfer information from the **Customer** form to an object form by clicking **Update to form** ![vie](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-h6xqi2gh.png).

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-sa8eq0rk.png)

To view a list of objects related to the customer, such as circuits or the objects on the telecom premises’ device database, click **List related objects** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-2zaj0aj9.png) on the **Customer** form. The list includes the type and name of the objects. Select the object by clicking **Show on the form** in the context menu.

## Customer’s contact person

You can enter information on the customer’s contact person. In the drop-down menu for **Customer**, select **Contact person**. You can also open this **Contact person** form by right-clicking the correct person in the **Contact persons** section on the **Customer** form if contact persons have been defined.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-ekepv55c.png)

Enter the information on a contact person and, if necessary, a secondary contact person. To select an address for the contract person, click ![add_address](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-bfi9sndn.png) **Add** to open the **Address** form. Search and select the correct address for the form. More information on the **Address** form is available in the chapter [Address](/docs/customer-1-1#_Osoite).

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-lh8dr55l.png)

In the **Related customers** section, you can add or view existing related customers. You can add one by right-clicking the **Related customers** field and by clicking ![add](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-ofpubm9d.png)**Add new**. The **Customers** form is then opened. Click **Update to form**![application_go](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-pvy5hhwn.png) to add a **Customer**. The customer you selected appears on the **Related customers** list.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-ed5kq4pv.png)

Right-click a customer row to select one of the options in the menu: ![customers](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-atwvm8kx.png) **Open customer**, ![add](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-f6d0vqlt.png) **Add new,** or ![delete](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-tlw3oz1o.png) **Delete**. These functions allow you to open the **Customer** form and add or delete customers.

**On the Rental contract** ![https://stage.keycom.keypro.fi/static/keyrns_core/image/script_edit.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-0yckjjp2.png) form, information on the **customer** is displayed in the field **Lessor** or **Lessee**. **Contact persons** defined for each party can be selected in the fields **Lessor contact** and **Lessee contact**. More information on rental contracts can be found in the chapter [Rental contract](/docs/customer-1-1#_Vuokrasopimus).

## Customer’s reports

To create customer-specific reports, click **Reports** ![report](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/keynet-tools-image-z7xw94nu.png) and select **Customer’s circuits** in either PDF or XLSX format, or select **Customer’s circuits logical OE connections**, which displays the logical connections for the customer’s circuits.

##