--- title: "CUSTOMER/CONSUMER POINT TOOLS" slug: "customerconsumer-point-tools-2" updated: 2024-02-15T09:16:18Z published: 2024-02-15T09:16:18Z canonical: "support.keypro.fi/customerconsumer-point-tools-2" excludeFromSearch: true excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://support.keypro.fi/llms.txt > Use this file to discover all available pages before exploring further. # CUSTOMER/CONSUMER POINT TOOLS | **Customer/Consumer point tools** | ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695634710975.png) | | --- | --- | The **Customer** and **Consumer point** ![folder_user](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-j9nwb59r.png)forms are used to process information related to customers and the consumer points. This section describes the content and functions of the **Customer![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695635035478.png)**and **Consumer point![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695636916970.png)** forms in relation to viewing information. If the **KeyAqua** system includes a billing module, customer and consumer point data is maintained using the **KeyAqua** functions. If the Customer uses some billing system other than **KeyAqua**, information can be transferred to the **KeyAqua** system for viewing, in which case updating it is not allowed. An exception to this is the location of consumer points, which can be specified within the **KeyAqua** system, but the location data will not be automatically transferred to other systems. ## ## You can use the following buttons to open the tools related to managing customers and consumer points: **Customers**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695635035478.png) **SMS Sending** **Adding meter readings to the system![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695635291532.png)** **Edit meters![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695636869534.png)** **Consumer point ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695636916970.png)** **Consumer point users![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695636950652.png)** **Unconnected real estate![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637036256.png)** **Join point statements![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637096011.png)** **Buildings ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637161776.png)** **Junction![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637244387.png)** ## Customer To open the **Customer** form, click **Customer** ![user_edit](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-ocz60pe6.png)**.** The customer form is used to view customer information and the customer’s consumer points. To see the customer information for a consumer point, click **Export customer** ![user_go](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-p5hoxkjp.png)**.** ### Customer information The **Customer** tab is used for processing the name and contact details of the customer. In addition, the consumer points related to the customer are listed on the tab. Information transferred from some other billing system of the customer is displayed in grey in the read-only fields on the form and cannot be modified. You can search for objects using the form fields. Clear the form by clicking **Clear** ![page_white](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-layv8sfy.png) at the bottom of the form, then enter your search criteria in the form fields and perform a standard search by clicking **Search** ![magnifier](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-b3v1s2jz.png). You can save two different phone numbers for the customer. If both numbers are used for **SMS Sending**, select the checkbox for **2 SMS numbers**. The SMS service is discussed in more detail in the section [SMS Sending (a function subject to a separate order)](https://portal.document360.io/#_Tekstiviestipalvelu_(erikseen_tilat). ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-zeed3rh7.png) To open the **Consumer point** form with the customer’s consumer point information, right-click the consumer point in the list at the bottom of the **Customer** form. To add a **consumer point** to the customer, click **Add new consumer point** ![add](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-bl9j1kud.png). ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-6trfs7sq.png) ## Consumer point The **Consumer point** ![house_link](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-kljwqil2.png) form can be found in the **Customer/Consumer point** ![folder_user](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-tx34mrq9.png) menu. The **Consumer point**![house_link](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-kljwqil2.png) form is used to change the location and property attributes of consumer points and also create new consumer points manually on the map. From the **Consumer point** ![house_link](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-kljwqil2.png) form, you can access the **Customer ![folder_user](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-tx34mrq9.png)** form in order to retrieve information on the owner and the invoice recipient. The functions of the buttons displayed at the bottom of the **Consumer point**![house_link](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-kljwqil2.png)form work in the same as any other form in **KeyAqua.** In other words, the buttons function in the same way as described in [GENERAL FUNCTIONS OF THE OBJECT FORMS](/kb/docs/general-functions-of-the-object-forms-1). The buttons that are displayed depend on the **user’s privileges**. For example, read-only users cannot update information. If a button is dimmed, it is currently unavailable. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1706521832546.png) ### Consumer point information The **Consumer point** tab is used for processing the information of the consumer point. In addition, the consumer points related to the customer are listed on the tab. Information transferred from some other billing system of the customer is displayed in grey on the form in the **read-only** fields and cannot be modified. Alert! Profinder user! If you select **Profinder** as the **Building type,** the consumer point will be deleted automatically when the **Profinder** updates the consumer information in the system. This happens weekly if you have **Profinder/KeyAqua** integration in use. If ther **Building type** than **Profinder** it will appear blue on the map and wont be deleted by the system. #### Manually creating a consumer point You can create consumer points manually in addition to having them imported to the system by Keypro. 1. Open the **Consumer point**![house_link](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-kljwqil2.png)form. 2. Start by filling the mandatory information's fields marked with the "*" symbol in the Consumer point tab. 3. When you have added the desired information, click **Create**![line_add](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/general-functions-of-the-object-forms-image-qh84ctwp.png) to start defining the location of the object. 4. Create a new object by left-clickling the desired location on the map. 5. **Save**![save](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/general-functions-of-the-object-forms-image-zolhkl8o.png)your changes. 6. You can later update the information by changing the information on the form and the clicking **Save**![save](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/general-functions-of-the-object-forms-image-zolhkl8o.png). ### Contact information for the consumer point To add contact persons for a consumer point, use the **Owner** and **Invoice recipient** fields. With the **Select owner** and **Select invoice recipient** options, you can select the **Customer** for the consumer point. You can view customer information using the **Open customers** ![user_edit](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-w8ph12cn.png) button. You can give a consumer point a “**critical**” status. To do that, select **Yes** in the drop-down menu for **Critical customer**. Users and contacts for a consumer point can be added from the **Other tools** ![C:\Users\saju-1\Pictures\icons\wrench.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-e48nixkt.png)drop-down menu ![C:\Users\saju-1\Pictures\icons\folder_user.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-mtmzd95y.png) by selecting **Show consumer point users** or ![C:\Users\saju-1\Pictures\icons\report_user.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-c876w5g9.png) **Show contact persons**. #### Users of a consumer point You can add the users of a consumer point by selecting **Show consumer point users** ![C:\Users\saju-1\Pictures\icons\folder_user.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-ossvappq.png)from the drop-down menu for **Other tools** ![C:\Users\saju-1\Pictures\icons\wrench.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-7m6ndp3l.png) . You can add and view the users of a consumer point on the form that is displayed. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-vvd65jeh.png) Click ![add](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-2rhly48a.png) **Add user** to open the **Consumer point users** form, on which you can complete the user and address information. **Save** the form. **Note!** The number of the consumer point will be automatically displayed for a consumer point user when any value has been entered in the **Number** field on the **Water** tab of the **Consumer point** form. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-kxoupevm.png) Click **Refresh** ![C:\Users\saju-1\Pictures\icons\refresh_blue.gif](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-yrjcswig.gif) to update the **Consumer point users** list with information on the users of the consumer point. You can use the **Report** tool to create a **List report** of the consumer point users. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-92s16v7t.png) ### Show contact persons Contact persons for consumer points, such as caretakers and maintenance service companies, can be added by selecting ![C:\Users\saju-1\Pictures\icons\report_user.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-git4zqhx.png) **Show contact persons** in the drop-down menu for **Other tools** ![C:\Users\saju-1\Pictures\icons\wrench.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-rq24eck2.png). You can add and view the contact persons for a consumer point on the form that is displayed. Click **Refresh** ![C:\Users\saju-1\Pictures\icons\refresh_blue.gif](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-2yhslzsv.gif) to update the form with the contact person information you added. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-b8a334wp.png) Click **Add new contact** ![C:\Users\saju-1\Pictures\icons\add.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-mrbvy0cu.png) to open the **Contact persons for object** form. You can complete the form with the information and address of the contact person, comments, and consumer points. Complete the mandatory fields marked with an asterisk and click **Save**. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-wjc935op.png) Click **Add this contact to the active object** ![C:\Users\saju-1\Pictures\icons\house_link.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-2bnaqsd6.png) to add the contact person to the consumer point. You will be asked to confirm that you want to add the contact person to the consumer point. **Save** the form. ## Consumer point users Consumer point users are not the owners or managers of the consumer point. They are, for example, tenants or other members of the family. The **Consumer point users** ![folder_user](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-g1hd3l85.png) form can be found in the Customer/Consumer point menu. The form can be used to add, import, edit, and delete contact information associated with the consumer point users. Contact information for consumer point users is also added and deleted through the **Customer Registration Site** (this function is subject to separate order). More in a paragraph ### Adding a consumer point user If you've started adding consumer point users through the **Show consumer point users** ![folder_user](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-nuspjk3k.png) button from the **Other tools** ![C:\Users\saju-1\Pictures\icons\wrench.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-woabny08.png) of the **Consumer point** ![house_link](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-wpk0gmoh.png) form: 1. Press ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-4wl7iw8j.png)**Add user** button, which opens the **Consumer point users**![folder_user](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-bdhm1jm1.png)form, where you can start adding user information such as **Name**, **Phone number**, **Category**, and **Restricted Type**. **Note!** The number in the **Consumer point** field appears automatically when a value has been given in the number field in the **Water** tab of the **Consumer point** form. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-t4tj6moc.png) 1. Notification: Jos **Tekstiviestillä, Sähköpostilla ja Ääniviestillä** -valintaruudut ovat valittuna, kyseisen käyttöpaikan käyttäjälle voi lähettää edellä mainituin välinein viestejä häiriötilanteista. Jos ääniviesti valitaan, täydennä **Numero ääniviesteille**- kenttä! If the **By sms**, **By****email** and **By****voice message** check boxes are selected, messages about alert situations can be sent to the consumer point user by using the above-mentioned means. If **By voice message** is selected, complete the **Voice number** field. 2. Add the address info. 3. Remember to include email information by clicking **Add** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-7alzwsv1.png) button if it’s permitted.![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1694435247260.png) 4. Save the changes by pressing **Save**![save](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-8hmm94tl.png) button. ### Importing user data (this function is subject to a separate order) **As an additional service**, it is possible to import external data in Excel format to the **Consumer point users** ![folder_user](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-dtjdsawb.png) form. **NOTE!** The import of user data is often synchronized with files of the external data service provider, which can be used to export contact information from, for example, residents of an apartment building to KeyAqua for customer communication. Ask more from Keypro's customer support or sales. Choose **Import external users** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-d3s6fjgv.png) button to select the file you want to import. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-dydkumc7.png) Note that old contacts are overwritten in the **Consumer point** ![C:\Users\saju-1\Pictures\icons\house_link.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-98id598j.png) form: ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-1nb40dyw.png) Users are linked to consumer point based on address. You will receive an email with a message about the successful or failed import of external data. The email contains information about the number of added users and successful links. ## Property attributes of the consumer point You can add information related to the building and the connection to the **Consumer point** form. You can provide information on the presence of **asbestos** in a corridor, room, or ceiling. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-7tfkoctc.png) **To add several addresses to the consumer point, click Address** ![add](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-24yyl6xy.png). On the Address form that will is displayed, retrieve the address and transfer it to the Consumer point form using the **Update to form** ![application_go](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-grxacdcq.png) function. **To add areas to the consumer point**, click **Add area** ![add](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-24c7yar2.png). Select the area by retrieving it to the **Area** form that opens, and then click **Update to form** ![application_go](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-e728jjuz.png). You can connect a **consumer point** to various **areas**, such as metering areas. It is possible to measure the water volumes consumed in the area and compare the figures with the volume of water pumped into the area and create various types of water balance analyses on that basis. Note! The **Add area** function adds all active consumer points on the form to the areas. You can add free-form comments related to the consumer point in the **Notes** field. To add the contact and user information for a consumer point to the SMS service, click **SMS Sending** ![C:\Users\saju-1\Pictures\icons\phone.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-mjtf5c0y.png). Further information on the SMS Sending service can be found in the chapter [SMS Sending (a function subject to a separate order)](https://portal.document360.io/#_Tekstiviestipalvelu_(erikseen_tilat). ## Water If the consumer point is connected to a water, sewer, or rainwater network, its information will be processed on the **Water** tab. You must first retrieve a consumer point to the **Consumer point** form. A **number**, **connection elevation**, and **ground fee** can be assigned to the water network, and you can define whether the consumer point in question is connected to the **water, sewer or rainwater network**. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-jznu082p.png) You can save information on the duct or node through which the consumer point is connected to the network. **Connections** can be made separately for **water, sewer, and rainwater networks**. To make a connection, select **Connect duct or node** in the drop-down menu for **In water/sewer/rain network**. Select the node or duct on the map. The selected object and its ID will be displayed in the **In water/sewer/rain network** fields. To open a node on its own form, select **Edit**. To disconnect, click **Disconnect**. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-6mbb43up.png) The consumer points for water networks can be marked to be **Sprinkler** or **Industrial waste** customers. To do this, select **Yes** in the applicable drop-down menu. When you define a consumer point to be a **Sprinkler** or **Industrial waste** customer, the software will create a new tab on the Consumer point form. Consumer points defined to be **Sprinkler** or **Industrial waste customers** have additional tabs for consumer-related contact information. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-5znei5i1.png) ### Edit meters You can update information related to the meters with the **Water meter**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640311476.png)form. You can open the form with the **Edit meters**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640311476.png)button, which can be found in two different places. **Option 1:** Open the **Water meter**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640311476.png)form from the bottom left corner of the **Water** tab. The water meter readings displayed on the **Water** tab are often imported from an external system (such as customer data/invoicing systems) ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640254018.png) **Option 2:** You can also open the **Water meter**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640311476.png)via the main toolbar. By clicking open the **Customer/Consumer point**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695645211128.png)menu, you will find the aforementioned **Edit meters![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640311476.png)** button, which will open the relevant form. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695645315446.png) ### Reports and total water consumption To create reports, use the functions in the drop-down menu for **Export** ![report](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-c7rtn0qp.png): You can create Excel files on **Flow meters**, **Changed flow meters** and **Consumption**. In addition, you can calculate the **total amount of water consumption** for the consumer points on the form. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-6g57x7rj.png) ## District heating tab You can connect a district heating duct or district heating node to a consumer point on the **District heating** tab. You can also edit the meters by selecting the **Edit meters** ![accept](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-0072dotw.png) button. You will also gain access to the **Consumerpoint dhmeter** form. **Add new connection** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-swrp3kbg.png) button lets you choose a new connection on the map. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-6gq0tzrn.png) ## Gas tab You can record general information related to the consumer point and information related to meters on the **Gas** tab. Connection to a specific gas network node or duct is also possible. You can set information related to the **Smart meter** and **Modifier**. The meter readings can be seen at the bottom of the tab. Meter readings often come from an external system (for example, customer information or invoicing system). ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-aljoxc2m.png) You can use the following tools to manage subjects related to Consumer points and their users. These tools can be found from the **Customer/Consume** **point tools**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695641494852.png)menu from the main toolbar: | **Customer/Consumer point tools** | ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695634710975.png) | | --- | --- | **Adding meter readings to the system![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695635291532.png)** **Edit meters![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695636869534.png)** **Unconnected real estate![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637036256.png)** **Join point statements![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637096011.png)** **Buildings ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637161776.png)** **Junction![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637244387.png)** ## Adding meter readings to the system You can add meter readings to the system by clicking **Flow meter readings to system** ![application_form_add](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-8m7i3d4p.png). ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-klwhdgqc.png) ## Edit meters You can update information related to the meters with the **Water meter**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640311476.png)form. You can open the form with the **Edit meters**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640311476.png)button, which can be found in two different places. You can open the **Water meter**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640311476.png)via the main toolbar. By clicking open the **Customer/Consumer point**![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695645211128.png)menu, you will find the aforementioned **Edit meters![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695640311476.png)** button, which will open the relevant form. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695645315446.png) ## Unconnected real estate Information on any real estate that is within the operating area of the service company, but that has not joined the company’s network for some reason, can also be saved in the system. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-4mz0ly3v.png) ## Joint point statements (this function is subject to a separate order) With the **Joint point statement** ![page_white_link](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-pxmv072z.png) tool, you can generate the information required for joint point statements and provide the customer with a map copy including, for example, joint points and the applicable elevation data. The **Joint point statement** form retrieves the basic data for the form on the basis of, for example, a parcel number or the address of a joint point location. A single joint point can have more than one joint point per network type. To add a network object to a joint point statement, click **Connect target** **![connect](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-ar5r45hp.png)**. When you select an object on the map, the **Splitting** window opens. The **Lengths** and **Elevation** information is displayed in this window, and the values will change in accordance with your movements on the duct. To save the correct joint point on the form, select it with the left mouse button. The connected **Water, Sewer, and Rainwater network objects** are displayed on the **Joint points** tab. You can add free-form text related to the **Joint point statement** on the **Extra info** tab. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-br1yfrsu.png) ## Buildings The **Buildings** ![building](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-lcmnvu54.png) form is used for information related to buildings and their addresses. **Buildings** can be connected to a consumer point, in which case the **Consumer point** form will include a tab called **Building info**. To connect a building, click **Pick a consumer point** ![connect](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-z5s5mf6a.png). **Note** that the **Consumer points layer** must be active in the **Layers** tool so that the consumer points are shown on the map and can be selected. You can add the information on **buildings** to the system with the **Buildings** ![building](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-6j5fxmyn.png) form, but usually this information is imported to **KeyAqua** from building information systems, in which case the data can be viewed on the **Buildings** form. ## ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/customerconsumer-point-image-6piot92w.png) ## Junction You can save new network-related customer addresses on the **Junction****![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637420267.png)**form. You can save information on the form, e.g. about the offers and the time of delivery. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1695637816884.png)