---
title: "LOGGING IN AND ACCESSING HELP"
slug: "logging-in-and-accessing-help-12-1"
updated: 2024-04-02T11:51:25Z
published: 2024-05-03T09:18:39Z
canonical: "support.keypro.fi/logging-in-and-accessing-help-12-1"
excludeFromSearch: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.keypro.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# LOGGING IN AND ACCESSING HELP

This section discusses logging into **KeyLight**, changing the password, using application support, and finding the user manuals.

## Logging into the system

Start your **Internet browser** and enter the **address of the KeyLight service** in the browser’s address bar to connect to the server. When the login form is displayed in the browser, enter your personal **KeyLight username** and **password** in their fields. Remember to accept **Keypro Oy’s terms of service and data protection principles** by checking the checkbox. Your session will start when you click **Log in**. On the login page, you can select the mobile version for smart devices with the KeyMobile button.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-w51qdzf6.png)

If you receive the notice **Enter the correct username and password:** Note that the fields are case sensitive. You may have entered either a wrong username or a wrong password. Enter the correct information and try again. Contact your system administrator if necessary.

## Changing your password

To change your password, click the link button on the toolbar in the upper-right corner with your name (username) on it. On the form that appears, enter your new password twice in the appropriate fields. Then click **Submit**. After you receive a notification that the password has been successfully changed, you can continue working in the **KeyLight** environment.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-xrcqobl9.png)

## User manuals, information, and support

A **Help** ![help](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-r797ug4s.png) button is located in the top-right corner of the main toolbar, and its drop-down menu includes links to user manuals and information on the application. The content of the drop-down menu may vary depending on the installation.

In the **User manual** menu, select **KeyLight user manual** to open this document in PDF format. The **KeyMobile user manual** is available in the same menu. In addition to these two instructions, the admin user can access the **KeyLight** configuration guide.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-rzjc5w1q.png)

The **About** item in the **Help**![help](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-9nfwz1t5.png) menu displays general information on the application, such as the version number and coordinate system.

Select **Support** to open a pre-configured email message in an email application. You can complete this draft message and send a support request. The pre-completed information on the application version and settings is useful information for the application support service.

You can access the **Keypro website** by clicking **Keypro Oy** in the menu.

TIP: When you contact Keypro’s application support, be prepared to provide the exact version number of the application you are using. To find this information, go to the Help menu and click About. In the Help menu, click Support to submit a support request.

## Logging out of KeyLight

You can end your KeyLight session by clicking **Logout** ![door_out](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-mb7fdzza.png) in the main menu.