---
title: "LOGGING IN AND ACCESSING HELP"
slug: "logging-in-and-accessing-help-13-1"
updated: 2024-04-02T11:49:21Z
published: 2024-05-03T09:18:15Z
canonical: "support.keypro.fi/logging-in-and-accessing-help-13-1"
excludeFromSearch: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.keypro.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# LOGGING IN AND ACCESSING HELP

## Logging into the system

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-frkhp74w.png)

Enter the URL of the KeyHeat application in the browser’s address bar.

When the login form is displayed in the browser, enter your personal KeyHeat **username** and **password** in their fields. Your session will start when you click **Log in**. Remember to accept the terms of service, privacy policy and cookies by ticking the appropriate checkbox!

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-or66was6.png)

Log into the KeyHeat system. You can also select the mobile version for smart devices by clicking the KeyMobile button.

## Two-factor authentication (This function is subject to a separate order.)

Two-factor authentication is a feature that can be ordered separately. When enabled, the KeyHeat application requires a separate passcode in addition to a valid username and password.

In two-factor authentication, first, enter your **username** and **password** in the active fields. Then, click **Log-in** and wait for an SMS to be sent to you. The code you must enter into the **Code** field is provided in the SMS. After this, click the **Log in** button again to open the KeyHeat application.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-hx1aln49.png)

The login page for the KeyHeat environment in which two-factor authentication has been enabled.

## Forgotten username and/or password

If you receive the notification **Please enter a correct username and password** (note that the fields are case sensitive), you have entered either a wrong username or a wrong password. Enter the correct information and try again. If you have forgotten your password, click the **Forgot password?** link. Instructions on how to change your password are then displayed. Contact your system administrator if necessary.

## User registration

When you open the KeyHeat system for the first time, you can click **Register** and provide your details and other information in the **Register new user** window to register as a KeyHeat user. You must accept the terms and conditions of use before you can register. Your information is saved in the system when you click **Register**. After this, you can log into the system.

## Changing your password

You can **change your password** by clicking your name on the toolbar in the top-right corner. **First, enter your old password** in the field in the displayed form, and then enter your **new password twice**. Click **Submit**. After you receive a notification that the password has been successfully changed, you can continue working in the KeyHeat environment.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-66vzdw8v.png)

## User guides, information, and support

A **Help**![help](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-yqwnw3vc.png) button is located in the top-right corner of the main toolbar, and its drop-down menu includes links to user guides and information on the application. (The content of the drop-down menu may vary depending on the installation.)

In the **User guides** drop-down menu, select **KeyHeat User Manual** to open this document in PDF format. The **KeyMobile User Manual** is available in the same menu.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-4vzyl0og.png)

The **About** item in the **Help**![help](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-7efq8iba.png) menu displays general information on the application, such as the version number and coordinate system that is being used.

Select **Support** to open a pre-configured email message in an email application. You can complete this draft message and submit a support request. The pre-completed information on the application version and settings is useful information for the application support service.

You can access the Keypro website by selecting **Keypro** from the menu.

**TIP:** When you communicate with Keypro’s application support service, please be prepared to provide the exact version number of the application. Go to the **Help** menu and click **About** to find this information. The easiest way to create a support request is via the **Support** link.

## Logging out of KeyHeat

You can end your KeyHeat session by clicking **Logout** ![door_in](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-kveu5uhf.png) in the main menu.