---
title: "LOGGING IN AND ACCESSING HELP"
slug: "logging-in-and-accessing-help-7"
updated: 2024-02-15T09:16:18Z
published: 2024-02-15T09:16:18Z
canonical: "support.keypro.fi/logging-in-and-accessing-help-7"
excludeFromSearch: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.keypro.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# LOGGING IN AND ACCESSING HELP

## Logging into the system

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-o58voqgq.png)

To log into the system, open your **Internet browser** and then enter the address for the **KeyAqua** service in the address bar of your browser. When the log-in form is displayed in the browser, enter your personal **KeyAqua username** and **password** in the fields. Your session will start when you click the **Log in** button. You can also select the mobile version for smart devices by clicking the KeyMobile button.

If you do not yet have a user account, you can click the **Register** link to request user rights.

If you receive the notification **Please enter a correct username and password** (note that the fields are case sensitive), you have entered either a wrong username or a wrong password. Enter the correct information and try again. Contact your system administrator if necessary.

## Changing your password

You can **change your password** by clicking your user name on the toolbar in the top-right corner. Your user name is a link to the page on which you can change your password.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-xlvy4ky6.png)

On the form that is then displayed, enter your new password twice in the appropriate fields. Then click **Submit**. New users can be forced to change their password when they first log in.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-ju9xle6r.png)

## User guides, information, and support

User manuals and information related to the application can be found in the drop-down menu for **Help** ![help](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-wze5xia3.png), which is located in the top-right corner (the content of the menu may vary, depending on the installation).

In the **User’s guides** menu, select **KeyAqua User Manual** to open this document in PDF format. The **KeyMobile User Manual** is available in the same menu.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-s7klmpka.png)

The **About** item in the **Help**![help](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-krjfdmsz.png) menu displays general information on the application, such as the version number and coordinate system.

Select **Support** to open a pre-configured email message in an email application. You can complete this draft message and send a support request. The pre-filled information on the application version and settings is useful information for the application support service.

You can access the Keypro website by selecting **Keypro** from the menu.

**TIP:** When you contact Keypro’s application support, be prepared to provide the exact version number of the application you are using. To find this information, go to the **Help** menu and click **About**. In the Help menu, click **Support** to submit a support request.

## Logging out of KeyAqua

You can end your KeyAqua session by clicking **Logout** ![door_in](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/logging-in-and-accessing-help-image-whyzsudj.png) in the main menu.