--- title: "SUPPLY INTERRUPTION" slug: "supply-interruption-3-1" updated: 2024-04-02T11:49:21Z published: 2024-05-03T09:18:15Z canonical: "support.keypro.fi/supply-interruption-3-1" excludeFromSearch: true excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://support.keypro.fi/llms.txt > Use this file to discover all available pages before exploring further. # SUPPLY INTERRUPTION A district heating network may have supply interruptions from time to time. Use the **Supply interruption** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-5rs8jr6d.png) form to calculate and view the scopes of the supply interruptions and their network objects. You can use the Supply interruption form to determine the customers affected if a conduit gets broken as well as the extent of the scope of the supply interruption. The **Supply interruption** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-g8qpuoic.png) form is also a useful tool for maintenance and modification work. The form also provides information on which valves need to be closed during the supply interruption. ## Creating supply interruptions To create a new supply interruption, use the **Object selection** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-smyyh95z.png) button to select a **conduit or valve** on the Supply interruption form. Crop a valve or conduit in the desired area on the map. After the selection, the program automatically performs the calculation, and the supply interruption area and its consumer points and valves to be closed (**S**) are highlighted on the map. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-ik36m8h5.png) **Note!** When the **Supply interruption** layer is active, you can see supply interruptions created earlier. In such a case, use the **Select supply interruption** **![C:\Users\saju-1\Pictures\icons\supply_wand.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-4evwy7uy.png)** option. ### Adding valves and conduits to a created supply interruption It is possible to add new valves and conduits to a previously created, saved supply interruption. In the drop-down menu in the **Add object** ![C:\Users\saju-1\Pictures\icons\wrench.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-c17r9r8r.png) button, click **Add valve** **![C:\Users\saju-1\Pictures\icons\dh_valve.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-iuby4dch.png)** or **Add conduit** **![C:\Users\saju-1\Pictures\icons\dh_conduit.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-p5od2xsg.png)**. The option displays the **Valve** or **Conduit** form, to which the object to be added to the supply interruption is retrieved or picked. Use the **Update to form** ![C:\Users\saju-1\Pictures\icons\update_to_form.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-2mrz466v.png) function on the network object form to add the valve or conduit to the supply interruption. The added conduit or valve will then appear on the **Other objects** tab at the bottom of the Supply interruption form. ## Details of supply interruption An **Identifier** based on the nearest address is automatically generated on the **Supply interruption** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-b4x9vs69.png) form with the calculation performed. The identifier can be edited afterwards. In addition, the **Network subtype field is automatically completed** according to the information of the object selected on the map. It is possible to add a person **In charge** and a **Designer** responsible for the supply interruption in the supply interruption section with the **Add** ![C:\Users\saju-1\Pictures\icons\add.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-5oerm35t.png) buttons. More information about the **Contact person** form that appears can be found under [Contact persons](/docs/supply-interruption-3-1#_Yhteyshenkil%C3%B6t). In the **Task** field, you can select whether this supply interruption is planned or unplanned. In the **Type** field, specify the type of the supply interruption task. In the **Description** field, you can enter other information that describes the supply interruption. At the bottom of the form, you can see the number of objects added to the supply interruption. **Note!** Complete the required fields on the form to save the supply interruption. ![Kuva, joka sisältää kohteen teksti, kuvakaappaus, ohjelmisto, numero Kuvaus luotu automaattisesti](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-j2my2cgx.png) The **Estimated** section indicates the estimated time of the supply interruption. In the **Actual dates** section, fill in the actual time of the supply interruption. Both sections have the calendar feature, allowing you to select both a date and a time of day in the calendar that appears when you click the field. After making the selection, click **OK**. Double-click the field to select two dates between which an estimated start date, for example, can be. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-2ems6x63.png) The **Details** section is automatically completed with the **consumers**, **duct volume**, **water flow** and **power** affected by the area of the supply interruption. The section also contains the **Status** field, where you can specify the status of the supply interruption. The **Address** section is automatically completed according to the address of the object selected to the form. ## Tabs The following tabs are created at the bottom of the **Supply interruption** form: **Consumer points**Lists all the consumer points affected by the supply interruption **Valves to close**Lists all manholes and their valves that must be shut off for the supply interruption **Other objects**Other objects covered by the supply interruption **Observations**Observations for objects covered by the supply interruption; the data is collected from the **Observation** form **History**The **History** tab shows information about previous supply interruptions for the consumer points that are part of the supply interruption open on the form. **Attachments**You can attach attachments, such as photographs or documents, to a supply interruption. ## Contact persons You can add **Contact persons** to the Supply interruption form. In addition to an In charge and Designer person, the contact persons may be, for example, property managers or maintenance companies. ### Adding a contact person Use the **Contact** **![C:\Users\saju-1\Pictures\icons\report_user.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-r5cw3ndl.png)** button at the bottom to add contact persons for the supply interruption. Use the **Contact persons for object** form that appears to view and add new contact persons. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-42osrf78.png) Click **Add new contact** ![C:\Users\saju-1\Pictures\icons\add.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-4vwynnfn.png) to add a new contact person to the object. On the **Contact person** form that appears, you can search for existing contact persons and save new ones. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-pp02zg0b.png) When adding a new person, fill in at least the required information on the form and click **Save**. You can also add an address for the contact person with the **Add** **![C:\Users\saju-1\Pictures\icons\add_address.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-ih1xhib0.png)** button. At the bottom of the form, you can find the section **Related objects grid**, which shows the items that the contact person is associated with. To assign a contact person on the form to your object, click **Add this contact to the active object ![C:\Users\saju-1\Pictures\icons\house_link.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-qvnn0arj.png)**. The program prompts you to confirm that you want to add a contact person to the object. By answering Yes, the contact is moved to list of contact persons for the supply interruption. Click **Refresh** ![C:\Users\saju-1\Pictures\icons\refresh_blue.gif](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-y54x76nt.png) to refresh the view in the **Contact persons for object** form. You can edit the contact persons on the list on their designated forms and assign a contact person as a **manager** or a **designer**. These roles are discussed further under [Details of supply interruption](/docs/supply-interruption-3-1#_K%C3%A4ytt%C3%B6keskeytyksen_tiedot). Click the right mouse button on a contact’s row, and then select the desired action. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-a6v3yzef.png) ## Communicating about the supply interruptions Supply interruptions can be communicated in two ways to the customers: either on a paper bulletin or by text message. Both methods of communication are presented next. ### Paper bulletin Click the **Reports** **![C:\Users\saju-1\Pictures\icons\reports.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-p4qt9tk5.png)** button to create a bulletin based on the information in the Supply interruption form. The program creates a bulletin in Excel format, and you can edit the information in the bulletin and save and print the form. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-fo79hhdt.png) ### SMS service It is also possible to send a text message to customers at the consumer points in the area of the supply interruption. In order for a text message to be sent successfully, a mobile phone number must be saved for the customer. Retrieve the supply interruption(s) on the designated form(s) and click **SMS Sending** ![C:\Users\saju-1\Pictures\icons\phone.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-1ybiyhv7.png) button. The **SMS Sending** form opens with information pre-filled with the contact information of the customers at the consumer points covered by the supply interruption. More information about the SMS service can be found in the **KeyAqua** guide. ## Supply interruption report It is possible to generate reports on supply interruption(s) with the **List** ![C:\Users\saju-1\Pictures\icons\list_objects.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-c8illga4.png) function. Click the **List** ![C:\Users\saju-1\Pictures\icons\list_objects.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-46ybg4mw.png) button on the form for a list view of the supply interruptions contained on the Supply interruption form. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-3wiitnnt.png) **Tip:** Right-click the desired supply interruption row, to edit its data. You can also press the Shift and Ctrl keys to select multiple supply interruption rows. You can generate reports of the listed objects with the **List report** **![C:\Users\saju-1\Pictures\icons\reports.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-cr16f200.png)** option under the **Reports** button at the top of the form. The program creates a report in Excel format, and you can edit the information in the report and save and print the form. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-26ebwwcv.png) **Note** that the column options in the list view also determine the information displayed in the report. You can edit the column view with the arrow adjacent to the column. ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-7bhsybqc.png) ## Start supply interruption calculation The system calculates the network objects affected by the supply interruption already on the **Supply interruption** form. To speed up the calculation, the system automatically runs a nightly background job. If the connections of the objects in the network are changed and you want to see the change effected by these changes in the supply interruption area during the same day, you can start the supply interruption calculation manually (background run). Click the **Start supply interruption calculation** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-peaansjb.png) button to manually start the supply interruption calculation. The user receives an e-mail notification when the supply interruption calculation has been completed. **Please note** that the **Start supply interruption calculation** ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-gxdfija9.png) feature can take several dozen minutes! ## Supply interruption preview **Supply interruption preview** ![C:\Users\saju-1\Pictures\icons\supply_review.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-he6fh5qi.png) is a feature developed for quick visualization of supply interruption areas. Click the **Supply interruption preview** ![C:\Users\saju-1\Pictures\icons\supply_review.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-cgmmqopt.png) button and click the **Object selection** ![C:\Users\saju-1\Pictures\icons\pick.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-mbvfquon.png) button on the form that opens. Crop the object (conduit/valve) on the map. The map will highlight the network objects in the supply interruption area. Use the **Clear** **![C:\Users\saju-1\Pictures\icons\page_white.png](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/supply-interruption-image-jgjooojp.png)** button to erase the highlighting of the supply interruption area from the map.