---
title: "Managing Interruptions and Alerts"
slug: "working-with-interruptions-and-alerts"
updated: 2026-07-21T10:34:05Z
published: 2026-07-21T10:34:05Z
canonical: "support.keypro.fi/working-with-interruptions-and-alerts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.keypro.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Interruptions and Alerts

This article describes how to create, manage, and publish **Supply Interruptions** **&** **Alerts****![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1784103034789.png)**in KeyAqua Nexus. The feature helps document interruptions, identify affected consumer points, plan work, and communicate with customers via alerts or SMS.

You can activate **Supply Interruptions** **&** **Alerts****![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1784103034789.png)**from the **Tools![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1757500271841.png)**menu.

## Creating a new supply interruption

To create a new supply interruption, open **Tools > Supply Interruptions & Alerts![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1784103034789.png)**.

1. In the **Interruptions & Alerts** panel, click **+****Add new interruption**.![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1784198689082.png)
2. The **Interruption & Alert** pane opens.
3. Enter the required information in the **Supply interruption** section:
  - **Identifier**: Unique name or code for the interruption.
  - **Network type**: Select the affected network type.
  - **Person in charge**: Specify the responsible person.
  - **Planner**: Select the planner responsible for the work.
  - **Job**: Select the related job or work order.
  - **Type**: Select the interruption type.
  - **Plan**: Select a plan if one is created.
  - **Notes**: Enter any additional information if needed.
4. In the **Evaluated dates section**, define the planned interruption period:
  - **Start date** and **Start time**
  - **End date** and **End time**
  - If the schedule changes, use **New start date** and **New start time** to record the updated schedule.
5. Click **Pick conduit![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1784123522652.png)**to select the network section affected by the interruption. When a conduit is selected, Nexus automatically analyzes the network and identifies related objects. The results are displayed in the following sections:
  - **Consumer points**: Consumer points affected by the interruption.
  - **Valves to close**: Valves that must be closed to isolate the affected area.
  - **Other objects**: Other network objects related to the interruption.
  - **Observations**: Observations generated during the analysis.
6. Click **Create** to save the supply interruption.

After the interruption has been created, it becomes available in the **Interruptions & Alerts** list, where it can be picked for editing or or used for future alerts.

### Adding valves and conduits to an existing supply interruption

It is possible to add new valves and conduit to a previously created and saved supply interruption.

1. Start adding a new object by clicking the **Add extra objects** from the **Action** menu:![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1784206391233.png)
2. Pick the correct network object from the map, and then double click or select the object from the object selection list by clicking the![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1784206688388.png)button: ![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1784206614572.png)
3. The object will now appear in **Other objects** section within the **Supply interruption** pane.

### Handout

Click the **Handout** **print** button from the **Action** menu to create a notice based on the information in the **Supply interruption** pane.

![](https://cdn.document360.io/672fb328-110d-4b2d-9d5f-f1e71883bb64/Images/Documentation/image-1784286898055.png)

The system generates the notice in **Excel** format, where you can edit the content of the notice, and save or print the handout.