LOGGING IN AND ACCESSING HELP

Logging into the system

Enter the URL of the KeyHeat application in the browser’s address bar.

When the login form is displayed in the browser, enter your personal KeyHeat username and password in their fields. Your session will start when you click Log in. Remember to accept the terms of service, privacy policy and cookies by ticking the appropriate checkbox!

Log into the KeyHeat system. You can also select the mobile version for smart devices by clicking the KeyMobile button.

Two-factor authentication (This function is subject to a separate order.)

Two-factor authentication is a feature that can be ordered separately. When enabled, the KeyHeat application requires a separate passcode in addition to a valid username and password.

In two-factor authentication, first, enter your username and password in the active fields. Then, click Log-in and wait for an SMS to be sent to you. The code you must enter into the Code field is provided in the SMS. After this, click the Log in button again to open the KeyHeat application.

The login page for the KeyHeat environment in which two-factor authentication has been enabled.

Forgotten username and/or password

If you receive the notification Please enter a correct username and password (note that the fields are case sensitive), you have entered either a wrong username or a wrong password. Enter the correct information and try again. If you have forgotten your password, click the Forgot password? link. Instructions on how to change your password are then displayed. Contact your system administrator if necessary.

User registration

When you open the KeyHeat system for the first time, you can click Register and provide your details and other information in the Register new user window to register as a KeyHeat user. You must accept the terms and conditions of use before you can register. Your information is saved in the system when you click Register. After this, you can log into the system.

Changing your password

You can change your password by clicking your name on the toolbar in the top-right corner. First, enter your old password in the field in the displayed form, and then enter your new password twice. Click Submit. After you receive a notification that the password has been successfully changed, you can continue working in the KeyHeat environment.

User guides, information, and support

A Help button is located in the top-right corner of the main toolbar, and its drop-down menu includes links to user guides and information on the application. (The content of the drop-down menu may vary depending on the installation.)

In the User guides drop-down menu, select KeyHeat User Manual to open this document in PDF format. The KeyMobile User Manual is available in the same menu.

The About item in the Help menu displays general information on the application, such as the version number and coordinate system that is being used.

Select Support to open a pre-configured email message in an email application. You can complete this draft message and submit a support request. The pre-completed information on the application version and settings is useful information for the application support service.

You can access the Keypro website by selecting Keypro from the menu.

TIP: When you communicate with Keypro’s application support service, please be prepared to provide the exact version number of the application. Go to the Help menu and click About to find this information. The easiest way to create a support request is via the Support link.

Logging out of KeyHeat

You can end your KeyHeat session by clicking Logout  in the main menu.